Shipping & Return
Items will be dispatched between 1-5 working days from when the order is made. Shipping is always sent DDP (Delivery Duty Paid) so you never have to pay any tax or any extras on your purchase. We generally ship with Fedex and it takes 5-10 days, depending on location worldwide. You will receive Fedex email notifications of estimated delivery date and tracking number.
We will notify you by email if there is ever any unexpected delay on your order.
SHIPPING FOR PRE-ORDER -
Pre-order items will take 2-3 weeks to produce and then will be shipped immediately. Shipping is with Fedex and takes 5-10 days, depending on location. You will receive email notifications of estimated delivery date.
WHAT IS YOUR RETURNS POLICY?
As an independent business we strive to have the best quality service but currently we can only issue returns from orders made to Europe, America and Asia, we apologise for any inconvenience. We have dispatch offices in these 3 continents.
We only offer refunds/exchanges on unworn (non-discounted) items.
For exchanges or returns you must contact us within 14 days of receiving the item. If you wish to return you order please contact us by email (firstname.lastname@example.org) with your reason and request and we will send you instructions for returns.
You will need to return the unworn items to a localised dispatch address. We have these in California, London and Indonesia. You will need to email proof of postage to receive a full refund. The cost of postage to the dispatch office will need to be personally incurred by the consignee.
We product check each and every order multiple times before it leaves our studio – in the rare case that we have missed something or made a human error and you’ve received a faulty item, please contact us at email@example.com with photos of your item. We will be more than happy to guide you through the immediate exchange process.
If you have any further questions please feel free to connect with us via our contact page.
Do you want to leave feedback, ask us a question, or just say hi? We would absolutely love that! Please leave a message on our contact form or message us via Instagram
We will do our utmost best to reply to get back to you as soon as possible.
The Bam-Bam Team