E-GIFT CARD SENT DIRECT TO YOUR EMAIL INBOX ☻
Gift cards are delivered by email and contain simple instructions to redeem them at checkout, providing a whole 6 months for the recipient to grab their favourite pieces online! Our gift cards have no additional processing fees and are valid for ALL items in stock on our store. Gift cards can also be redeemed as a partial payment on larger orders.
This purchase does not include a physical gift card. There is no delivery charge for E-Gift cards.
SHIPPING
Items will be dispatched between 1-5 working days from when the order is made. Shipping is always sent DDP (Delivery Duty Paid) so you never have to pay any tax or any extras on your purchase. We generally ship with Fedex and it takes 5-10 days, depending on location worldwide. You will receive Fedex email notifications of estimated delivery date and tracking number.
We will notify you by email if there is ever any unexpected delay on your order.
SHIPPING FOR PRE-ORDER -
Pre-order items will take 2-3 weeks to produce and then will be shipped immediately. Shipping is with Fedex and takes 5-10 days, depending on location. You will receive email notifications of estimated delivery date.
WHAT IS YOUR RETURNS POLICY?
As an independent business we strive to have the best quality service but currently we can only issue returns from orders made to America, Canada, UK, Europe, New Zealand and Asia. We have dispatch offices available in these locations.
Please note - we are unfortunately no longer able to offer refunds/exchanges for Australia, all sales are final.
We only offer refunds/exchanges on unworn and non-discounted items.
PLEASE NOTE- Items on sale are not eligible for return or refund, however are eligible for size exchange.
For exchanges or returns on items you must contact us within 14 days of receiving the item. If you wish to return you order please contact us by email (info@bam-bamart.com with your reason and request and we will send you instructions for returns.
You will need to return the unworn items to a localised dispatch address. We have these in California, Vancouver, and London. You will need to email proof of postage to receive a full refund. The cost of postage to the dispatch office will need to be personally incurred by the consignee.
We product check each and every order multiple times before it leaves our studio – in the rare case that we have missed something or made a human error and you’ve received a faulty item, please contact us at info@bam-bamart.com with photos of your item. We will be more than happy to guide you through the immediate exchange process.
If you have any further questions please feel free to connect with us via our contact page.
CONTACT US
Do you want to leave feedback, ask us a question, or just say hi? We would absolutely love that! Please leave a message on our contact form or message us via Instagram
We will do our best to reply to get back to you as soon as possible.
Big Love,
The BAM-BAM Team
